SM Group introduces first Customer Service Robot

South East Asia .
SM Group introduces first Customer Service Robot

Retail Asia: SM Group has employed its first in-mall customer service robot, at SM Megamall.

Named Sam, the AI humanoid robot is designed to help customers with directions and information about the latest mall deals, promotions and events. “Innovation is what SM strives for in providing better customer service to all and we are proud to introduce our latest innovation yet,” said Steven Tan, SM Supermalls COO.

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